email issue

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Senka
Spirit Guide - Wise Healer
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Wed Dec 06, 2017 10:12 am

ok well everything is correct - except for one of my acc wont let me in because the password is wrong

but i am not receiving anything to any of my email acc

hallp

EDIT:

also, would it be possible to have an alpha change my password for the user Kojak?
;o;
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Aurocard
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Wed Dec 06, 2017 4:49 pm

Sometimes the email goes in to spam/junk for some reason...not a clue why. It's the first place I check. Check there if you havn't than drop a line to an Alpha (as I believe you can't send in a problem ticket unless you have a password for your account.) and they should be able to get it sorted for you :).

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Takatia
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Wed Dec 06, 2017 5:07 pm

I also recommend white-listing chatlands activation account (and no response) emails, that way they don't get automatically deleted or moved to spam.

guardian@chatwitch.com
do-not-reply-to-this-address@wolfhome.com
automated-email@wolfhome.com

Are the ones that come to mind, but I know there are others
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Jailbird
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Wed Dec 06, 2017 9:44 pm

If you have a hotmail email you're probably aren't going to get anything and will need to go through a process to get it changed by an alpha. I've found that even when I whitelist chatlands emails on my hotmail email I don't get them anyway
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Aeolia
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Thu Dec 07, 2017 7:40 am

Senka wrote:
Wed Dec 06, 2017 10:12 am
ok well everything is correct - except for one of my acc wont let me in because the password is wrong

but i am not receiving anything to any of my email acc

hallp

EDIT:

also, would it be possible to have an alpha change my password for the user Kojak?
;o;
gettin a PM from me!
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Zuko
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Thu Dec 07, 2017 9:37 am

Jailbird wrote:
Wed Dec 06, 2017 9:44 pm
If you have a hotmail email you're probably aren't going to get anything and will need to go through a process to get it changed by an alpha. I've found that even when I whitelist chatlands emails on my hotmail email I don't get them anyway
I even had this problem with Gmail. o;
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