Wolfhome, as you may know, has a ban ladder to keep the chat safe and healthy for all users at all times. We want everyone to be able to enjoy the chat and community happily!
Wolfhome's ban ladder is set up in a way that ensures all users are treated fairly and not immediately banned. However, not all offences follow the same ban ladder, such as art theft, hacking/death/suicide threats, and impersonation. As its name suggests, the ban ladder means that you will take steps leading up to certain punishments. Under normal circumstances, the ban ladder follows this format:
- 1st infraction: Reminder - A reminder is given for the first offence you commit or the first offence you commit after your previous probationary period. Please note that this doesn't apply to offences that automatically result in a ban; reminders are only given in place of infractions that would result in a warning.
- 2nd: 1st Warning - You will receive a first warning for breaking a rule within two months of receiving your reminder.
- 3rd: 2nd Warning - You will receive a second warning for breaking a rule within two months of your first warning.
- 4th: Naughty Gram ("NG"/E-mail warning) - An NG or naughty gram is a warning message that is both e-mailed to you and sent through chat message. You will receive it if you break a rule within two months of your second warning. These are sometimes coupled with in-chat warnings as we try to diffuse the situation as it is happening before realizing you are due for an NG. The warning given at this time and the NG are coupled and do not count as two strikes against your account.
- 5th: 24 hour ban - A 24 hour ban is issued if you break another rule within two months of receiving an NG.
- 6th: 3 day ban - A 3 day ban is issued if you break another rule within four months of receiving a 24 hour ban.
- 7th: 1 week ban - A 1 week ban is issued if you break another rule within four months of receiving a 3 day ban.
- 8th: 2 week ban - A 2 week ban is issued if you break another rule within four months of receiving a 1 week ban.
- 9th: 1 month ban - A 1 month ban is issued if you break another rule within six months of receiving a 2 week ban. 1 month bans have a refresh rate of six months.
You may be asking yourself: What are refresh rates and the probationary period?
Refresh rates are the amount of time it takes for an infraction to fall off of your record. After it has fallen off, it no longer counts against you and is viewed as old and irrelevant. This means that if you were banned for one month and then seven months after you were released you committed another infraction, you would not be banned again. Your ladder has reset and you are on the first step, which is a reminder. It is based off the most recent prior infraction you have. Probationary periods are technically the same thing, but are used to describe a user's placement on the ban ladder. If a user is currently in their refresh period, we state that they are on their probationary period. If they break rules during this time, they move up a rung on the ban ladder.
These are the refresh rates for each step in the ladder:
It is important to know that while you are banned your probationary period does not progress. It would simply go on "vacation mode" while you are banned until you are released.Reminders, 1st, 2nd, and NGs - 2 months
12 hours, 3 days, 1 week - 4 months
2 weeks, 1 month, perm - 6 months
For example: User A earns their 1 month ban. They come back, are two months into their probationary period, and commit another infraction and get banned again. Their probationary period is 2/6 months completed and will not progress to a third month while they are banned. Therefore, when they come back from being banned for the second time, their ban ladder will still be at 2/6 months, even though in reality 3 months have passed.
** Please note, if we find that you are purposefully abusing the probationary periods, full action will be taken against your account.
We want everyone to have an ample amount of chances to learn the rules before they are barred from the chat permanently. There are exceptions, of course, and some infractions result in larger ban times. Some examples of these are death threats and accessing Wolfhome under the age of 13.
Every time you are banned, you will also receive an NG explaining why in order to alleviate any confusion. If you are still confused, please feel free to submit a problem ticket.
If you feel your ban or warning is unjust, please fill out and submit a problem ticket which can be found here! All problem tickets are reviewed by the staff so we can clear up any confusion as quickly as possible.
Please remember that if you see something occurring on the forum that is violating a rule of Wolfhome, you should report it to a forum moderator. If there are no forum moderators online at the time, you may send it to an Administrator who is not on the forum moderation team and they will relay the information. You can see who is on the forum moderation team by viewing our team page.
It is also important to remember that if it seems that a user breaks a rule and gets away with it, it is likely that the situation is being posted for opinions or being handled in a private manner. Sometimes behavior will be considered borderline, and instead of outright punishing the user involved, the admin will post logs of the situation so that the rest of the team can vote on which punishment is necessary.