Administrator Code of Conduct

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Guardian
The Last Skyrbender
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These Rules may be appended and altered as seen fit. They are posted for ALL Administrators to read and withhold responsibility for reading, acknowledging and abiding by.
Should you have any questions or concerns in regards to these Rules, please PM an Alpha.


General Administrator Behavior

These Rules may be appended and altered as seen fit. They are posted for ALL Administrators to read and withhold responsibility for reading, acknowledging and abiding by.
Should you have any questions or concerns in regards to these Rules, please PM an Alpha.


General Administrator Behavior

Nepotism - An Administrator's partner(s) or family member(s) are NOT permitted to be a member of the Administration Team if one is already on the Staff. This rule is in place to prevent any favoritism or "ganging up" of Team Members in a relationship or family relationship vs others. If an attempt to apply for an Admin position is made, the application will instantly be disqualified. Should the Administration find out later that you and your partner or family member(s) applied, were accepted, and have become full-fledged Administrators, we require that you deliberate among yourselves to decide which one of you steps down.

Hate Speech - Wolfhome has 0 tolerance for racism, xenophobia, homophobia, transphobia, ableism, or any type of cultural appropriation on the Wolfhome Administration. If Wolfhome Administrators become aware that you are a part of any hate groups/statements made pertaining to any of the above you will be terminated of your administration position. Wolfhome strives to have a diverse community that includes different cultures, races, as well as members of the LGBTQ+ community.

Room Limit - Do not enter a full public room unless you have been called there to help with a problem. The ability for Administrators to enter a full room is strictly in case a room is already full with no Administrators in it and a troublemaker needs to be dealt with.

Admin Ignore Lists - As an Administrator, you must confirm that your Ignore List has been cleared upon promotion, unless otherwise approved by the Alpha Team. If a user is persistently bothering you as an Administrator, you can present the case to the Alphas, who will discuss it decide whether to approve of the ignore feature being utilized.

Email Visibility - You must edit your Forum Profile and the Sniffs of all Chat Accounts to hide your email address. The email address that is used to validate your account(s) should NOT be displayed in any forum posts or in the contents of your Sniff(s).

Professional Mannerism

Administrators are encouraged to openly communicate and maintain not only a professional persona to the user base, but also a friendly one as well.
As long as you are using common sense and respecting Chat Rules, you are free to converse with friends and other users. However, Administrators are held to a higher standard than the general user base and this should always be kept in mind. This also applies to being in Private Rooms. The people we choose to surround ourselves with can be reflected back onto the team and should therefore be considered while online. Surrounding yourself with others that especially have a problematic history can and will be noticed, and should always be done with caution and with consideration to the community. When it comes to handling a report, you absolutely MUST remain professional and unbiased regardless of time, place, or user in question.


Consuming any alcoholic drinks, smoking weed or using any other controlled substances that could affect your ability to administrate is strictly prohibited. We ask that if you are to do this, to switch onto an alternate account if you wish to be online or to refrain from going on chats altogether. Failure to do so can result in a demotion, and action taken against your account(s).

Off-site conduct is not particularly something we are strict on nor do we want to be strict on. However, any and all malicious statements made against or about Admins or users of Chatlands can result in a demotion. If you are dealing with users directly or indirectly outside of Chatlands, you do so appropriately and respectfully.

No site, Admin, or Owner is allowed to make Discords, or forum modifications that allow even monitored NSFW art to be posted, or have NSFW environments with pornography being allowed without it being properly filtered. Proper filtration and moderation of any Mature Forums or Discords must be fully satisfied and viewable by Trusted Alphas. New Forums/Discords must present their filtration methods BEFORE they can be opened to the public.

Bias

Being an Administrator means you cannot be biased in situations where you're close to another user. We also ask that if someone you know sends in a Problem Ticket, that you are not involved with handling that Problem Ticket. Voting on Applications of friends is also strictly prohibited and we ask that you abstain from voting.

Additionally, if you feel as though you cannot be fair toward an individual whom you've had a bad experience with or feel negative toward, we ask that you do not handle this user or vote on action against them. However, when voting on users' admin applications, if you have had or know of a bad experience involving the applicant, please bring it forward for the Alphas to discuss. If the Alphas decide it is important to share said experience with the team, then it should be allowed to be posted on their topic.
In an instance that you are the only Alpha, and feel like you may be biased toward a problem ticket or an Alpha-only situation, we ask that you reach out to a Trusted Alpha to handle the matter. If it is able to be handled by the team then post it for discussion and remain out of the voting for it.


Confidentiality

Anything and everything said on the Forums or discussed amongst ourselves is assumed to be private. If you're unsure if something is fit for public release or discussion, including conversations among friends, please ask an Alpha for discussion as a Team. User information should never be shared with the public. This includes E-mails, IPs, Ban Records, etc. As an Administrator you are trusted with sensitive information and content that is confidential. Under no circumstances are you to share any of this information with the public. You ARE allowed to state a user is banned but the reasoning why may NOT be shared with the users. Should you share information with someone that is viewable with your Rank and not theirs, there will be consequences.

• Alphas are the ONLY individuals allowed to give out alleged Ban reasons and proof of the Ban to any user who requests it. This of course will be heavily dealt with on a case-by-case scenario, and Alpha can refuse to give out this information to the users for any reason.

The following below is the Guideline as to what is and is not permitted to be shared:

PERMITTED:

• Proof of Bans that are considered minor offenses, such as spamming, or offenses that would affect the community, like art theft, may be shared with anyone.

• Proof of Bans that involve vulgarity, excessive swearing, or slurs may only be provided to users over the age of 13.

NOT PERMITTED:

• Proof of Bans that involve severe offenses such as sexual harassment, sexual/drug solicitation, safety threats, or spreading information on how to glitch and or hack Chatlands. These are only able to be shared with Trusted Alphas. There are NO EXCEPTIONS (including Owners) in regards to sexual harassment and solicitation Bans. As it currently stands, logs pertaining to sexual harassment/threats are strictly Alpha Only. Any logs containing such should be given to an Alpha.

• Administrators are NOT allowed to share any proof to subordinate users that may uncover the identity of someone who sent in a report. Revealing the identity of a reporter is a serious offense and may result in severe repercussions such as removal of the Chat Site and ability to ever Administrate again.

Rank Guideline

Alphas: Alphas may confirm a Ban has been placed, share the length of said Ban, the alleged Ban reason (or confirmed reason if a Guardian has approved firstly), and proof of the Ban if it falls in the shareable category.
*Local Bans Only*. Please note that Alphas can refuse for any reason and are under no obligation to release this information.


Betas: Betas may confirm a Ban has been placed and share the length of the Ban. *Local Bans Only*

Gammas: Gammas may confirm that a Ban has been placed and share the length of the Ban. *Local Bans Only*

Apprentices: Apprentices may not share ANY Ban information whatsoever.

Please note that upon becoming an Administrator and agreeing to abide by these Terms, that you are also agreeing to withhold confidential matters and sensitive information even after any resignation/demotion. Should the confidentiality be breached after leaving the Team, your account is subject to a Chatlands Ban. This Rule applies to past, current and future Administrators.

Demotions

By signing the Code of Conduct you are acknowledging that if demoted, your demotion will be shared with the team as well as the community. The team will get full details as to why you were demoted, specific evidence may be included, and a full reason will be written up. Only the type of Admin Code of Conduct break will be released to the public by an Alpha and posted on the topic of demotions and resignations, but no specific details. When resigning, an Alpha will post on the topic stating you have resigned with no further information. Only Alphas may post on this topic, so if you are found posting on this topic it will be promptly removed. Sharing the details of an Admin's demotion with a user is also prohibited. Only the information publicly posted on the topic is allowed to be given.

Cooperation with Other Sites

Chatlands is a working community, and in turn, all Chat Sites are expected to be united in that sense. Site Owners and Staff Members will be required to cooperate with one another and mutual respect will need to be shared at all times.

• All Alphas are welcome and encouraged to apply to join the Chatlands Guardians Forum / Discord, a community of Admins (Alpha+) who work collectively to ensure that Chatlands is a fair place and that all Rules are upheld and enforced.

• Every Administrator is expected to fully cooperate with the Trusted Alphas and provide information as requested, as well as demote any Staff Member that is either ineligible for their Rank and/or causing an issue, and remove artwork that is deemed inappropriate or is in violation to the CoC / fair usage permissions.

• Slanderous remarks regarding any Administrator on any Team, ridiculing another Chat Site, encouraging users to leave a specific Chat Site, and spreading false rumors or misinformation concerning another Site or Staff Member in any manner are strictly prohibited. These types of offenses can result in harsh reprimands.

Dealing With Users

Upholding Rules - Administrators are responsible for being a good role model as well as enforcing Chat Rules. ALL rule-breaking users should be dealt with in an efficient and professional manner.

Trust - Upon promotion you have been placed into a position of trust. As a team, we must use our best judgement when monitoring the Chat. As mentioned previously, if you find that you are having difficulty due to your personal feelings on a situation we urge you to ask another Team member to deal with it

Warnings - When a user misbehaves in Chat, make sure to give them a warning prior to kicking or banning them. Warnings/kicks should try to be utilized BEFORE a ban is placed. Capturing the chat logs of a situation is extremely important and should be included in every single report. If you were sent a Chat Log afterwards, make sure to include it in their respective PM or NG unless they have already been warned for the same offense prior. Exceptions are trolls, ie. users who are only on the Chat with the intention to flame, antagonize and disturb the peace. (Per our Rules trolls should be immediately banned across All Sites.) When warning a user, please stick to whisper as much as possible to keep their warning confidential.

Reporting - Do not leave any Bans, Kicks, or Warnings unreported or not properly logged on the Forum. Every single case should be posted in the Warnings & Bans section of the Admin Forums as soon as possible. Please refer to the Guidelines in that Forum for posting.

Log Checks - Please reserve Log Check Requests strictly for when they are absolutely necessary. When applicable, Log Checks are provided upon serious offenses such as: safety threats, hacking threats, fraud, stalking, or soliciting sex from minors. You may @ an Alpha, or comment in the "Alphas Help" Channel on the Discord Server for such situations. When it's possible, please try to get the log from the user who reported the issue. If you are unable to receive it, simply ask them for the room name it happened in, and a general time frame (make sure to get the user's time zone!) in which the incident occurred.

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