google chrome and chat problem

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goth
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Thu Jan 02, 2020 3:41 pm

sorry if this is the wrong place but i need to know wtf is going on
ive cleared my cache/history/cookies/etc so its not that. my comp has 16gb ram so it isnt that either.

the chat client itself freezes in chrome when i HOVER over links in the chat box, or send them. sometimes it freezes when i scroll the chat log as well. this is in google chrome, have not tried other browsers.
why is it doing this??
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Thu Jan 02, 2020 4:19 pm

Also having this issue.
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Thu Jan 02, 2020 6:57 pm

This has been brought to the attention of @underdog
Thanks for letting us know, guys!
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Thu Jan 02, 2020 7:03 pm

I am going to try to reproduce this now but in the meantime please try going to the site in INCOGNITO mode so that we can rule out any plugins / extensions etc. TY
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Thu Jan 02, 2020 7:07 pm

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I logged in (or rather my close personal friend GRANDMA logged in)

I added a link to the Revolvy website and I hovered over it on the scroll and it seemed fine for me. Is that the right steps to reproduce the problem?
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Thu Jan 02, 2020 7:37 pm

I’ve been unable to scroll up in chat without extreme lag or completely freezing. Takes a few minutes for it to catch up. Idk about links, I didn’t encounter that issue.

Thank you so much for looking into it.
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underdog
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Thu Jan 02, 2020 10:18 pm

I have been trying to reproduce the problem and I can't. I enter a room, type a lot of things so the chat scroll has several lines in it. I add a link to a website and hover over it and the chat client seems fine. I click around and I can move. I can scroll the text up and see the previous lines... what am I missing?

It looks like I am going to need more details. Have you tried this in incognito mode? Does it happen every time you try to scroll the text up or only after you've been in a room for a long time? Does this happen all the time or only occasionally? Are you using the flash client (almost obsolete so don't do that)?

Once again it is very important to try this in incognito mode. Thanks.
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Thu Jan 02, 2020 10:35 pm

I've actually had the same issue as this. I haven't recorded the exact aspects but I will try to look into it with my computer tomorrow. I typically just use safari and I have no issues, but when I occasionally use chrome I notice that it is very laggy trying to scroll.
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Mon Jan 06, 2020 11:24 am

I haven't forgotten about this issue but I have no more information since the earlier reports.
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Mon Jan 06, 2020 6:51 pm

Could it be possibly from being zoomed in on Chrome? I know that the body shop has an issue where if you're zoomed in, the colors are wonky.
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Mon Jan 06, 2020 7:11 pm

Fik wrote:
Mon Jan 06, 2020 6:51 pm
Could it be possibly from being zoomed in on Chrome? I know that the body shop has an issue where if you're zoomed in, the colors are wonky.
i'm not zoomed in, i never change the zoom level of my browser.
i have noticed i have no problem when i've been in a room a short amount of time, but once it gets past, maybe, 1 hour, the links and scrolling start breaking the chat and making it freeze
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Mon Jan 06, 2020 8:49 pm

egirl wrote:
Mon Jan 06, 2020 7:11 pm
Fik wrote:
Mon Jan 06, 2020 6:51 pm
Could it be possibly from being zoomed in on Chrome? I know that the body shop has an issue where if you're zoomed in, the colors are wonky.
i'm not zoomed in, i never change the zoom level of my browser.
i have noticed i have no problem when i've been in a room a short amount of time, but once it gets past, maybe, 1 hour, the links and scrolling start breaking the chat and making it freeze
Ah! Now that's what I like to call "useful information"! Apologies if someone mentioned that previously and I overlooked it. That may be the clue I was looking for.
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