This section is filled to the brim with helpful resources for Wolfhome, including FAQ's, Tutorial's & Guidelines.
- Posts: 594
- Joined: Fri Nov 03, 2006 10:14 pm
- Location: Wolfhome
You seem to have a problem, eh? For whichever reason the cause may be, for the first step you will head on over to our main homepage which can be found here: Click Me!
You will then scroll down to 'Problem' hover over and click! Example below!
After you have clicked on 'Problem' a new tab will open up for you which will look something similar to the image shown below!
Here is where you will want to double check on your username as well as your password.
PLEASE make sure to enter your correct EMAIL address associated with your CHAT ACCOUNT in which you are submitting the problem ticket for.
From there you will select your 'Problem Type' and the urgency of your problem ticket.
Summary: Here is where you will type a BRIEF summary of your PT submission, think of it as a title - short and sweet!
Problem description: Here is where you will explain in depth and great detail of what your problem ticket is for. Make sure to give as much information as you can in this description box!
After you have completed filling our your problem ticket you will want to click on 'Open Problem Ticket' located at the very end!
You have officially opened your Problem Ticket!
After you have opened a problem ticket, you'll want to head over to your email address used for your CHAT ACCOUNT and look for a generated email that looks like this example below!
Near the bottom of the generated email response there will be a link that will directly open up a new tab to your ticket that has been submitted. This will prompt a new tab to open which will look a little something like the example posted below!
Here is where you will find your problem ticket that you submitted, along with the status of your ticket. As well as, who it's assigned to and when it has been closed. You are also able to add to your ticket by typing in the 'Append to Ticket' box. However, please keep in mind that if you append your current ticket is MUST be for the same issue you submitted the original ticket for.
The next example below will show what you should look out for, for when a comment has been made in regards to your problem ticket!
To view the problem ticket response; click on the link near the bottom of the generated email and it'll bring you to a new tab that looks similar to the next example shown below!
This will show you the full comment to your problem ticket, as well as give you the option to respond by typing in the box at the very bottom! After you reply in the box and submit by clicking on 'Append to Ticket,' below "Problem Description" your reply will show in a separate line underneath your original problem ticket description!
You have officially replied to your Problem Ticket!
In the next example, this will show you what a CLOSED Problem Ticket would look like. First, this is a generated email response you would receive linked to your CHAT ACCOUNT email.
Following the hyperlink at the bottom of your generated email response, another tab would open up similar to the one above in previous steps!
The ticket status will now show as 'Closed' and you will be unable to append to your ticket once your current ticket has been closed. If for any reason you need to submit a new Problem Ticket, you may do so by following the steps again!
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